HUNDREDS of Tesco customers were left unable to complete online grocery orders following a glitch today.
Users were reporting large numbers of items suddenly being marked as unavailable in their basket, despite being listed as available on the retailer’s website and app.
Many took to social media to complain of the issue, with even basic items including fruit and vegetables said to be affected by the issue.
One person said on X (formerly Twitter): “Doing food shop online from scratch – go to checkout five minutes later and now saying 27 unavailable items which it allowed me to select less than five minutes earlier!”
Another said: “Seriously Tesco do you actually sell groceries any more?
“App allows me to put items in basket then tells me 24 of them are unavailable!”
A third customer said: “Normal items like carrots and soups are all showing not available.”
Shoppers reported being able to add items to their online baskets as normal, but would later be alerted that dozens of products were suddenly no longer available when reviewing their basket before checking out.
However, a Tesco spokesperson said the issue had now been resolved.
They added: “We have fixed an issue that prevented some customers adding items to their online shopping baskets earlier today.
“All customers can now update their baskets as normal. We are really sorry for the inconvenience.”
According to service status website Downdetector, users first began reporting problems with the Tesco website and app at around 9.30am this morning.
[bc_video account_id=”5067014667001″ application_id=”” aspect_ratio=”16:9″ autoplay=”” caption=”SAVE HUNDREDS AT TESCO” embed=”in-page” experience_id=”” height=”100%” language_detection=”” max_height=”360px” max_width=”640px” min_width=”0px” mute=”” padding_top=”56%” picture_in_picture=”” player_id=”default” playlist_id=”” playsinline=”” sizing=”responsive” video_id=”6350566253112″ video_ids=”” width=”640px”]But reported issues have dwindled since then, down to just over 60 as of 4.49pm.
Can you claim compensation for IT glitches?
Unlike essential services such as telecoms, supermarket websites experiencing IT issues do not have a fixed compensation scheme in place.
[authenticated-scripts src=”%3Cscript%20class%3D%22palin-poll%22%20src%3D%22https%3A%2F%2Fwww.thesun.co.uk%2Fpollingwidgets%2Fv3%2Fwidget.js%3Fquestion_id%3D107156%26game%3Dpolling%22%3E%3C%2Fscript%3E” type=”embedded” width=”100″ /]However, if you’ve incurred costs or been inconvenienced – for example, by being unable to access your account or delivery details – it’s worth reaching out to Tesco for assistance.
To strengthen your case, gather any relevant evidence, such as a delivery receipt, and contact Tesco’s customer service team to discuss your situation.
For online grocery order issues, you can call Tesco on 0800 323 4040. This helpline is free to call from both landlines and mobiles.