TESCO’S mobile app and website went down for customers as hundreds have been booted out halfway through their grocery order.
Over 500 users flagged the issue on Downdetector, a service which monitors outages.
The issue peaked just before 10am this morning, with a near 50/50 split of customers saying they could not use the app or its online website.
Many shoppers took to X to flag the issue to the supermarket.
One said: “@Tesco why is your app/website not working? Half way through my order and need to check out before I lose my slot.”
While another upset shopper said: “Yesterday you cancel my delivery but way after it was due to be delivered, so I rebook and now your website and app is broken, you really are a joke.”
A post on the Tesco app read: “There’s a problem at our end, but we’re trying to fix it right now.
“Sorry for the inconvenience. Please come back later and try again.
Thank you for your patience.”
Meanwhile, shoppers searching on their website were also met with the same error message when they try to shop groceries online.
The issue has now been resolved.
“A Tesco spokesperson said: “We have fixed a technical issue that temporarily impacted customers using our website and app. We’re sorry for the inconvenience.”
It comes hours after the UK’s biggest supermarket urged shoppers to install the latest version of its app to keep earning and using their points.
[bc_video account_id=”5067014667001″ application_id=”” aspect_ratio=”16:9″ autoplay=”” caption=”Shoppers are delighted Tesco’s 25% off sale has started in their clothes department – but there’s only a few days left” embed=”in-page” experience_id=”” height=”100%” language_detection=”” max_height=”360px” max_width=”640px” min_width=”0px” mute=”” padding_top=”56%” picture_in_picture=”” player_id=”default” playlist_id=”” playsinline=”” sizing=”responsive” video_id=”6370680469112″ video_ids=”” width=”640px”]In an email sent to customers, Tesco said: “To increase your data protection and online security, we’re updating our Tesco app to a newer version.
“After March 31, older versions of the app will no longer work.
“To keep shopping and enjoying all of your Clubcard benefits on your app, make sure you have the latest version before March 31.”
As of April 1 older versions of the app have stopped working, meaning customers could lose access to their rewards.
But Tesco said yesterday the update would not affect its website, Tesco.com.
Last September, Lidl’s app went down, meaning shoppers were unable to access discounts at checkouts when paying for their shopping in store.
The issue was resolved shorty after.
[authenticated-scripts src=”%3Cscript%20class%3D%22palin-poll%22%20src%3D%22https%3A%2F%2Fwww.thesun.co.uk%2Fpollingwidgets%2Fv3%2Fwidget.js%3Fquestion_id%3D110939%26game%3Dpolling%22%3E%3C%2Fscript%3E” type=”embedded” width=”100″ /]Can you claim compensation for outages?
There’s no fixed compensation scheme for supermarket websites being down like you might find with other essential services, like telecoms.
But if you’ve been left out of pocket by being unable to access your account or next delivery details it’s worth contacting Tesco.
You should gather evidence, for example a delivery receipt, and contact Tesco’s customer service.
For online grocery order issues you can call 0800 323 4040 which is free to call from landlines and mobiles.
[boxout headline=”How to save money at Tesco” intro=”EVERY little helps when it comes to saving money at Tesco. “]The Sun’s Head of Consumer Tara Evans explains how you can save money at the UK’s biggest supermarket.
Clubcard points
Tesco first launched it’s loyalty scheme back in 1995. You get one point for every £1 you spend in store. If you spend points in store then 100 points is worth £1. You can spend your points via its reward partners and get triple and even sometimes quadruple the value.
Extend Clubcard points
You can find lost Clubvcard points and find the last two years of unused vouchers by logging into the Tesco Clubcard site.
Clubcard prices
If you don’t have a Clubcard then you will miss out on its cheaper Clubcard prices. However, don’t forget to check prices before you shop because it might not be cheaper than elsewhere, especially on big value items like washing powder and loo roll.
Yellow stickers
Shops do vary the time they reduce groceries with yellow stickers but Tesco tends to be between 7pm and 9pm.
Save money if you shop online
If you get your Tesco food shop delivered then it might be worth buying a delivery saver pass to help cut the cost of delivery fees.
If you live near a Tesco then you can get click and collect slots of as little as 25p, so it might be cheaper than getting your food delivered.