LLOYDS, Halifax and Bank of Scotland online banking went down as customers complained of missing payments and wages.
Hundreds of customers were reporting issues via the Downdetector platform, which measures outages, earlier this morning.
As of 8.19am, 416 people had flagged problems with their Lloyds online and mobile banking.
Around the same time, 387 people had raised problems with Halifax and 40 were having issues with Bank of Scotland.
All three of the banks are run by the Lloyds Banking Group.
The majority of complaints related to issues transferring funds between accounts.
However, a spokesperson confirmed the issues have since been resolved.
They said: “We know some customers had issues receiving payments this morning, but this is back to normal.
“They should not make the payment again. Our online banking, app and telephone banking have been working as normal all morning.
“We’re sorry for any inconvenience caused.”
Frustrated customers took to Facebook and X following the outage.
One said on Facebook: “Anyone else having a problem of payments not showing in there (sic) Lloyds bank?
[bc_video account_id=”5067014667001″ application_id=”” aspect_ratio=”16:9″ autoplay=”” caption=”Switch bank accounts for free perks” embed=”in-page” experience_id=”” height=”100%” language_detection=”” max_height=”360px” max_width=”640px” min_width=”0px” mute=”” padding_top=”56%” picture_in_picture=”” player_id=”default” playlist_id=”” playsinline=”” sizing=”responsive” video_id=”6351746915112″ video_ids=”” width=”640px”]“I’ve transferred money from two places to my Lloyds and it’s not showing.”
Another posted on X: “What do you mean Lloyds app is down?!!!”
A third posted on X: “No wages. Transfer from other bank not received. Bills to pay.”
One Halifax customer commented on X: “Is your online banking down. Sent two payments this morning and not received.”
Meanwhile, a Bank of Scotland customer said: “Is there a problem with faster payment into my account, two different banks have sent money to me and nothing has arrived?”
It comes after major UK bank Barclays was hit with a major outage which went on for days.
[authenticated-scripts src=”%3Cscript%20class%3D%22palin-poll%22%20src%3D%22https%3A%2F%2Fwww.thesun.co.uk%2Fpollingwidgets%2Fv3%2Fwidget.js%3Fquestion_id%3D105219%26game%3Dpolling%22%3E%3C%2Fscript%3E” type=”embedded” width=”100″ /]Banking and mobile app customers were left unable to access their accounts following the technical issue which started on Friday.
A spokesperson confirmed yesterday the outage had been resolved and apologised for any disruption caused.
The glitches from the banks come with branches shuttering across the UK as customers move towards online banking.
Last week, Lloyds Banking Group announced plans to shut 136 more high street branches, as it accelerates plans to cut costs and digitise the bank.
It will close 61 Lloyds, 61 Halifax and 14 Bank of Scotland branches between May this year and March 2026.
The closure plan was announced weeks after Lloyds shook up its branch business to allow customers of Lloyds, Halifax and Bank of Scotland to use stores across any of its brands for in-person banking.
Sam Richardson, deputy editor of Which? Money, said last week: “The UK’s bank branch network has been cut to the bone in recent years, often leaving people struggling and having to travel long distances to access cash or banking services.”
Can I claim compensation for an outage?
Banks don’t have to pay out compensation to customers if there’s been an outage or if they’ve experienced technical issues.
But you might be entitled to some money back depending on how much the disruption affected you as a consumer.
[boxout headline=”How can I check if my bank is down?” intro=”THERE are a few different ways to find out if your bank is experiencing an outage.”]Senior consumer reporter Olivia Marshall explains how you can check.
If you are trying to send money to someone, or you just want to check if you have enough cash for a coffee, finding that your online banking is down can be a real pain.
Most banks have a dedicated news page on their website to show service problems, including internet banking, mobile apps, ATMs, debit cards and credit cards.
You can also check on any future work they have planned and what it might mean for you.
Plus, you can check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.
To make a claim, you have to present evidence of how the outage negatively affected you, including any extra costs incurred.
This might be because you were charged for making a late payment for example.
You should make a note of when you were unable to access the services and also the names of the people you spoke to at the company who suffered the outage.
You can find out more details about how to complain to Lloyds, Halifax and Bank of Scotland on their websites.
If Lloyds doesn’t resolve your complaint, you can take your case up with the Financial Ombudsman Service (FOS).
It is an independent body which will resolve any issues based on what it thinks is “fair and reasonable” depending on the circumstances of the case.
The service can resolve your issue over the phone, by email or post depending on what best suits you.
In the case of an IT system outage at a bank, the FOS says any compensation you may receive will be dependent on your circumstances and whether you lost any money as a result.
If it finds the bank was at fault, you may see any fees, charges or fines reimbursed.