BT went down for thousands with customers experiencing issues accessing their emails.
More than 5,000 customers logged complaints on the Downdetector website, which measures outages, late this morning.
The vast majority were experiencing problems with their emails while 5% were having broadband connectivity issues.
Problems started for customers just after 5am, with complaints reaching their peak around 10am.
Plenty took to X to vent their frustration at the outage.
One posted: “BT your email servers are down and there is no response on your chat. What is going on?”
Another commented: “BT is your email system down? I’m not getting any emails at all and getting an error message.”
A third piped up: “BT your internet mail server is down! Cannot get mail.”
A fourth added: “Oh for heaven’s sake! What on EARTH is happening to BT’s email service?”
However, a spokesperson for BT said the issue had since been fixed.
They added: “Earlier today some BT email customers were unable to access their email.
“The issue has been resolved and we’re very sorry for any inconvenience caused. No other BT services were impacted.”
[bc_video account_id=”5067014667001″ application_id=”” aspect_ratio=”16:9″ autoplay=”” caption=”Easy ways to slash your mobile bill” embed=”in-page” experience_id=”” height=”100%” language_detection=”” max_height=”360px” max_width=”640px” min_width=”0px” mute=”” padding_top=”56%” picture_in_picture=”” player_id=”default” playlist_id=”” playsinline=”” sizing=”responsive” video_id=”6347379736112″ video_ids=”” width=”640px”]The outage comes with BT, which also owns EE and Plusnet, set to hike mobile and broadband tariffs by up to £3 a month from March.
The pounds and pence rise will apply to contracts taken out from April 10, 2024.
For those who took out a deal before this, a 6.4% rise will apply (3.9% and January’s inflation rate, which was 2.5%).
Plusnet will also increase its broadband price by £3 per month from the end of March for contracts taken out after July 11, 2024.
[authenticated-scripts src=”%3Cscript%20class%3D%22palin-poll%22%20src%3D%22https%3A%2F%2Fwww.thesun.co.uk%2Fpollingwidgets%2Fv3%2Fwidget.js%3Fquestion_id%3D106683%26game%3Dpolling%22%3E%3C%2Fscript%3E” type=”embedded” width=”100″ /]How can I contact BT and am I entitled to compensation?
You can get in touch with BT by phone, post or online – see BT’s contact website for more information.
You can also speak to BT via its live chat service.
If you’re a broadband customer and the outage has left you without service, you may be entitled to compensation.
Contact BT to find out what they can offer you.
You may also have the right to leave if you’re without service for a sustained period of time.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
We have asked if BT is offering any compensation following the outage and will update this story when we have heard back.
The BT outage comes just weeks after Barclays suffered a major outage with some customers unable to access their accounts on payday.
[boxout headline=”How can I check if my broadband or emails are down?”]A lot of broadband and mobile phone providers have dedicated pages where you can check the level of service on offer in your area.
For example, BT has its own page here – bt.com/help/check-service-status.
Plus, you can check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.