BARCLAYS online banking went down AGAIN leaving customers struggling to transfer cash.
The bank suffered a major outage earlier today, with hundreds of customers logging complaints via Downdetector.
Customer complaints peaked at just over 1,000 at 9.37am, with the vast majority saying they couldn’t transfer funds between accounts.
A smaller proportion logged issues with their online and mobile banking.
The outage comes just weeks after the bank suffered a major outage which lasted for several days.
Customers took to X, formerly Twitter, to fume at today’s technical glitch.
One said: “Barclays is down again. I’m changing banks asap.”
Another commented: “I am SO over Barclays quite literally RUINING lives.
“Completely ruined my holiday last time not letting me access my money now the apps down AGAIN so another weekend of not being able to access my own money.”
A third fumed: “Is the Barclays app down again?! What an absolute s**t show if it is.”
Barclays initially posted on X acknowledging the outage, but a spokesperson said it had since been resolved.
They said: “We’re extremely sorry for the technical issues that some of our customers experienced this morning when using our app, online banking and with payments in and out of their accounts.
[bc_video account_id=”5067014667001″ application_id=”” aspect_ratio=”16:9″ autoplay=”” caption=”Switch bank accounts for free perks” embed=”in-page” experience_id=”” height=”100%” language_detection=”” max_height=”360px” max_width=”640px” min_width=”0px” mute=”” padding_top=”56%” picture_in_picture=”” player_id=”default” playlist_id=”” playsinline=”” sizing=”responsive” video_id=”6351746915112″ video_ids=”” width=”640px”]“Everything is now back up and running.”
Barclays customers looking to see if their banking services are working at other times can visit status.uk.barclays.
[authenticated-scripts src=”%3Cscript%20class%3D%22palin-poll%22%20src%3D%22https%3A%2F%2Fwww.thesun.co.uk%2Fpollingwidgets%2Fv3%2Fwidget.js%3Fquestion_id%3D108871%26game%3Dpolling%22%3E%3C%2Fscript%3E” type=”embedded” width=”100″ /]Second Barclays outage in weeks
Today’s outage comes just over a month after Barclays suffered widespread technical issues with thousands affected.
Some customers were left without access to key services for three days, with the outage starting on payday for many.
Barclays confirmed that, during the incident, more than half of attempts to make an online payment failed.
Earlier this week, Barclays said it could pay out up to £12.5million in compensation to customers affected by outages over the last two years.
[boxout headline=”How can I check if my bank is down?” intro=”THERE are a few different ways to find out if your bank is experiencing an outage.”]Senior consumer reporter Olivia Marshall explains how you can check.
If you’re trying to send money to someone, or you just want to check if you have enough cash for a coffee, finding your online banking is down can be a real pain.
Most banks have a dedicated news page on their website to show service problems, including internet banking, mobile apps, ATMs, debit cards and credit cards.
You can also check on any future work they have planned and what it might mean for you.
Plus, you can check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.
The announcement came after new data published by the Treasury Committee revealed there have been more than 33 days’ worth of unplanned tech and system outages in the last two years for nine of the UK’s biggest banks and building societies.
Barclays had the highest number of outages (33, totalling 93 hours), while NatWest had the longest downtime (194 hours, across 13 outages).
Scott Dawson, chief executive officer of payments processor DECTA, said the recurring nature of banking app outages highlighted the “critical lack of resilience in our financial infrastructure”.
He added: “Beyond mere inconvenience, these failures disrupt essential payments, impacting livelihoods and business operations.
“The inability to pay staff or purchase necessities creates genuine hardship.”
Can I claim compensation for an outage?
Banks don’t have to pay out compensation to customers if there’s been an outage or if they’ve experienced technical issues.
But you might be entitled to some money back depending on how much the disruption affected you as a consumer.
To make a claim, you have to present evidence of how the outage negatively affected you, including any extra costs incurred.
This might be because you were charged for making a late payment for example.
You should make a note of when you were unable to access the services and also the names of the people you spoke to at the company who suffered the outage.
You can usually find out more details about how to complain to your bank on its website.
If your bank doesn’t resolve your complaint, you can take your case up with the Financial Ombudsman Service (FOS).
It is an independent body which will resolve any issues based on what it thinks is “fair and reasonable” depending on the circumstances of the case.
We have asked Barclays if customers are eligible for compensation following today’s outage and will update this story when we have heard back.
Lisa Webb, consumer expert at Which?, said: “Barclays must ensure customers are kept updated and are swiftly compensated where appropriate.
“Customers should keep evidence of impacted payments in case they need to make a claim, and in the meantime anyone likely to miss important payments should contact the company involved to ensure they waive any fees.”